The quality of our products and your happiness is guaranteed. You may return or exchange items in their original condition and packaging within 30 days.
How to Return a Product
Step 1 - Call or email us
Start your return by calling Chuck at 1-651-353-7588 or emailing [email protected] for an RMA# (Return Merchandise Authorization Number).
Step 2 - Packing Instructions
Please place all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. It's recommended to place manufacturer package inside a shipping box. A complete, correctly packaged return is less likely to incur a restocking fee.
Step 3 - Ship the item back to us
Please ship the product to the address provided with your RMA#. Trail Star Audio recommends using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged.
Once we receive the return, we'll refund your original payment method (subtracting any return or restocking fees if applicable*). Refunds are issued to the original method of payment within 3 days of return.
How to Exchange a Product
When contacting us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund (subtracting any return or restocking fees if applicable*). If you exchange your product for one of higher value you will be charged the difference between your refund amount and the new product(s), (including any return or restocking fees if applicable*).
What if my product is defective?
Eligible products that are deemed to be defective during our 30 day guarantee may be exchanged for a new, working product. We would be happy to help you obtain warranty service through the manufacturer after the 30 day return period has expired.
What if my product is damaged?
If your product arrives damaged, please call Chuck right away at 1-651-353-7588. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued, as well as a claim submitted to courier company.
For the convenience of our local Minnesota customers, merchandise ordered online may be returned to the shop. Please package all materials as explained above, along with the invoice.
Restocking Fees: If merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.
Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact Chuck at 1-651-353-7588 for an RMA# (Return Merchandise Authorization Number).